Frequently Asked Questions - Drink Ripples

Frequently Asked Questions

The who, what, why, and where of Ripples!

  • Products & Availability
  • SETUP, TRAINING, & LOGISTICS
  • WHY RIPPLES
  • CONTENT & TECH ACCESSORIES
Q

What is the Ripple Maker AM?

A

The Ripple Maker AM is a beverage-top media printer designed for foam-topped “morning drinks” including cappuccinos, lattes, chai tea and nitro cold brew. It prints images on top of foam using our patented natural coffee extracts. Supported glass sizes range from 4.25” to 9” (110mm to 230mm) tall and up to 4.25” (110mm) wide.

Q

Where is the Ripple Maker AM available for purchase?

A

The Ripple Maker AM is currently available for purchase in the United States, Canada, Europe, Australia, India, and selected countries in the Middle East and East Asia. Don’t see your country on the list? Select “contact sales” in the header and fill out the form. We’ll add your details to the waitlist for your country and notify you once it’s available.

Q

What is the Ripple Maker PM?

A

The Ripple Maker PM is a beverage-top media printer designed for “after hours drinks”, such as foam-topped beers and cocktails. It prints images on top of foam using our patented natural malt extracts. Supported glass sizes range from 4.25” to 9” (110mm to 230mm) tall.

Q

Where is the Ripple Maker PM available for purchase?

A

The Ripple Maker PM is currently available for purchase in the United States, Canada, Europe, and Japan. Don’t see your country or region on the list?  Select “contact sales” in the header and fill out the form. We’ll add your details to the waitlist for your country and notify you once it’s available.

Q

What is Ripples GO?

A

Ripples GO is a customized solution created for event producers and caterers. It includes a service plan with unlimited location and content updates, 24/7 support to guarantee zero downtime, and a hard-case trolley for safe and easy transportation.

 

Q

What’s included in the Ripples GO package?

A
  • A Ripple Maker device of your choice (AM or PM)
  • Hard-case trolley
  • 1-Year Mobility Package: Full control of location definitions in the Ripples Cloud, with access to royalty-free designs and custom content management
  • 1 year warranty
  • Free app connection
  • Advance replacement (if your machine breaks, we’ll ship a standby unit until yours is repaired)
  • 24/7 support (in English)
  • 2 coffee or malt pods for printing
  • Extra parts: drip tray, wifi dongle, power supply, AC cord, coaster mat
Q

Where is Ripples GO available for purchase?

A

Ripples Go has the same regional availability of the Ripple Maker AM and PM.

Q

What is the Event Rentals program?

A

The Event Rentals program is a turn-key service that allows our team to partner with you to provide a staffed, fully customized Ripples setup for your event or activation. We take care of everything so you can be sure it goes off without a hitch.

Q

Where is the Event Rentals program supported?

A

The Event Rentals program is supported worldwide, but please contact us to confirm staffing availability.

Q

Where can I find pricing information for the Ripple Maker?

A

Ripple Maker pricing includes both the cost of the physical device as well as the service plan. For a detailed quote, please speak to one of our friendly sales representatives.

Q

What are Ripple Pods?

A

Ripple Pods are cartridges filled with our patented extract that are used for printing. Pods are made from 100% natural, premium ingredients that vary by drink type, including coffee bean extracts for coffee-based beverages and malt for beer. They contain no preservatives or artificial colors, and are safety certified to comply with international regulations.

Q

Does adding Ripples affect drink taste?

A

Not at all. Whether it’s a latte, a milkshake, or a gin flip – our natural ingredients do not affect drink taste. The coffee-based extract has a subtle aroma of coffee, and the malt extract is completely odorless.

Q

I’m low on Ripple Pods – how can I order more?

A

Based on your service plan, we’ll either automatically mail you new pods as needed, or you can order new ones at any time. Log in under “for customers” in the menu header to access your Ripples Cloud account, or contact your local representative.

Q

How many prints can a single Ripples pod produce?

A

Coffee pods produce up to 500 prints and malt pods up to 700 prints. Actual quantities may vary depending on multiple factors, including print type (high-resolution images use more ink) and storage conditions such as temperature and humidity. Like any food product, pods have a limited shelf life and will remain fresh for about a month after opening.

Q

What types of Ripple pods are available?

A

We currently offer two types of pods: coffee pods for coffee-based drinks, chai lattes, and milkshakes; and malt pods for beer and cocktails. New formulas are in the pipeline!

Q

Can I use different types of pods with the same device? Are Ripples pods interchangeable?

A

Coffee and malt pods are not interchangeable as your Ripple Maker has been specifically calibrated for the extract and types of drinks you serve. If you want to permanently change your Ripple Maker settings, please contact our Support Team.

Q

Do Ripples pods need to be refrigerated?

A

No. Ripples pods should be kept at regular room temperature, not in a refrigerator.

Q

Does the extract have any allergens?

A

No. Our extracts are completely free of all typical allergens, including: dairy, wheat (gluten), soy, and nuts.

Q

Are Ripples pods kosher?

A

Yes. Ripple pods are certified kosher. The malt pod contains barley and is not kosher for Passover.

Q

Do Ripples food safety certifications comply with industry regulations?

A

Yes. Ripple Pods are tested, regulated, and certified in accordance with the most relevant and rigorous global food safety standards, including:

  • HACCP – Hazard Analysis and Critical Control Points is a systematic preventive approach to food safety from biological, chemical, and physical hazards in production processes that can cause the finished product to be unsafe; HACCP designs measures to reduce these risks to a safe level. Its principles are included in the international standard ISO 22000 FSMS 2011.
  • FSSC – Food Safety System Certification demonstrates that a certified company has a robust Food Safety Management System in place that meets the requirements of its customers and consumers.
  • ISO 9001:2015 – The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards.
Q

How long does it take to set up the Ripple Maker?

A

Installation takes about 15 minutes minutes and includes choosing an optimal location to position your Ripple Maker, connecting to the internet, and printing a test design.

Q

What are the set-up requirements?

A

You’ll need a standard electrical outlet, a good wifi connection or ethernet cable, and a sturdy countertop located next to where you prepare or serve your drinks.

Q

How long does it take to print? Will it slow down my workflow?

A

From the moment a design is selected, it takes about 10 seconds to print on a drink. Your barista or bartender do not need to operate the Ripple Maker device while it prints, so the process fits seamlessly into their workflow.

Q

On what type of drinks can I print?

A

Any drink that has a stable top layer of foam makes a good canvas for printing Ripples – from lattes and cappuccinos, to milkshakes, beer,  cocktails, and chai or matcha teas.

Q

Does the Ripple Maker make drinks?

A

No. You make great drinks, we make them shine!

Q

How do I prepare my drinks before I top them off with Ripples?

A

The perfect “canvas” for Ripples is smooth foam with no visible bubbles, light in color, and filled to the rim of the glass or cup.

Q

Does operating the Ripple Maker require special training?

A

Learning to operate the Ripple Maker is simple and intuitive. You’ll find all the information you need in our short instruction manual, as well as helpful how-to videos on our Youtube channel. Just place your prepared drink on the device tray, tap on the screen to select the design you want to print, and serve with a smile. It really is that easy.

Q

Is there a daily maintenance routine I should follow?

A

To keep your Ripple Maker running optimally, be sure to keep it powered on at all times. You’ll also want to clean both the drink tray and drip tray at least once a day, and wipe down the machine with a damp towel to keep it looking clean and new.

Q

What do the Ripples Service Plans include?

A

Ripples offers two types of service plans,  the Basic Service Plan and the Enhanced Service Plan.

Both plans are based on a pods-on-demand model, which means you order pods as needed. The Enhanced Service Plan is provided free of charge for the first year with our current sales promotion.

Our plans include:

  • Access to the Ripples Cloud for uploading and managing content
  • Access to our dynamic content feed for a constant supply of new and trending Ripples
  • Access to the mobile app
  • Customer support
  • Warranty from year 2 and onward
Q

Do I have to buy the Ripple Maker with a service plan?

A

Yes. Similar to purchasing a cellular phone with a service plan, your Ripple Maker requires an active plan which includes drink content, customer support, and warranty coverage.


If you choose not to renew your service plan after the first year, you can still order pods, but you will not be eligible to receive service from our help desk or to access our content feed. You will, however, have access to our knowledge base for troubleshooting, and you can store up to 50 of your own designs on our Ripples Cloud.

Q

My service plan has expired but I still have pods. Can I transfer them to the 'Basic' / 'Enhanced' plan?

A

No. The legacy ‘Subscription’ plan ink pods are not compatible with the ‘Basic’ / ‘Enhanced’ plans.

Q

Does the Ripple Maker come with a warranty?

A

Yes. Your Ripple Maker is under warranty as long you purchased a service plan which includes this feature and your service plan is still active*. If your Ripple Maker breaks and we are unable to help you fix it via remote customer support, we will ask you to send your unit to us for replacement or repair. In the meantime, we will ship you a new or refurbished unit. The warranty is subject to Terms and Conditions and may be voided for failing to meet basic maintenance requirements or if machine repair has been performed by a third party.

 

*The ‘Basic’ Service Plan does not include a warranty.

 

Q

I need help from a support representative. Whom should I contact?

A

Choose from the options below:

  • Send an email to support@drinkripples.com
  • Use the Help Center support widget to look for an article or submit a service ticket
  • Call during our service hours to speak with one of our representatives
Q

How will adding Ripples impact the bottom line for my business?

A

Ripples return on investment can be measured in three areas, ranging from qualitative to quantitative.

Beverage Sales:  The vast majority of Ripples customers see an increase in drink sales when effectively using their devices. That means utilizing Ripples to communicate special promotions, to upsell additional menu items, or any other messaging that makes sense for your business.

Social Media Engagement: The universal reaction to Ripples is smiles followed by snapshots. Customers are immediately drawn to share their great experiences on social media channels, which means that businesses benefit from the best kind of marketing: word of mouth.

DOI – Delight on Investment:  Whether it’s their first Ripple or their 100th, customers are delighted every time you serve them a drink with a Ripple on top. The more you invest in customizing their experience with our easy to use interface and app integrations, the more they’re likely to become raving fans.

See the businesses that already report such ROI in our “success stories” section.

Q

How can I optimize my return on investment?

A

Most businesses that charge a premium for Ripples report full return on investment in just 3-5 months. However, you don’t have to charge customers extra in order to optimize your ROI. We strongly recommend creating custom content to promote special offers and to upsell other menu items. Additionally, the ‘delight factor’ alone is often a strong enough incentive to encourage customers and increase your revenue.

Q

What will happen when everyone has a Ripple Maker?

A

The real value of Ripples isn’t in surprising your customers and guests with the ability to print on beverages, but the creativity that goes into crafting unique content and unique experiences. There’s no limit on creative content. Their first surprised reaction will quickly turn into anticipation of what they’ll get, or choose to print for themselves, on their next drink.  

Q

How many images can I store on my Ripple Maker?

A

The amount of designs you have depends on your active Ripples plan. With the Basic Plan your Ripple Maker can store up to 20 general designs (created by Ripples team) and 50 branded designs (your designs). The Enhanced and Hassle-Free Plans include unlimited storage of both.

Q

How often do new designs get added to my Ripple Maker’s content feed?

A

New Ripples designs are added several times a month and incorporate upcoming holidays, global events and trends. Check out our blog and Instagram feed for updates regarding newly released design collections.  

Q

How many designs are included in the Ripples content feed?

A

We update our content feed regularly with fresh, relevant content. At any given time you’ll find several dozen designs on our various channels, including trending or seasonal content, and popular collections. You can also save your favorite Ripples to a separate personal folder to ensure continuous access.

 

Q

Can I add my own content to the Ripple Maker?

A

Yes. Using the Ripples App from your mobile phone or the Ripples Cloud on your desktop computer, you can save your own designs on the Ripple Maker. Your content channels will appear last on the list. Our customers often feature their own logos, branded content, special promotions, and fun greetings.  

Q

How does the Ripple Maker receive content from my customers?

A

Using the Ripples App, the Facebook Messenger chatbot (or WeChat in China), customers can submit content files  from their phones, including photos and personalized Ripples designs that can be edited within the app. Once they submit a file, it gets added to a special, editable queue for your team to review, select, and print. These files are deleted shortly after printing.

Q

Can my staff screen content submitted by customers?

A

Absolutely, assuming you don’t operate a self-serve flow. Your staff has full access to files submitted through the mobile queue and can screen all content before it is printed.    

Q

What is the Ripples App?

A

The Ripples App is free of charge and can be downloaded for Android and iOS devices. Using the app, customers and staff can send special designs, photos, and messages to the Ripple Maker. Each submission gets a unique ID number so you know which design to serve to which customer.

Q

What is the Ripples Assistant chatbot on Facebook?

A

The Ripples Assistant chatbot is an alternative to the app which allows customers to send image files (images only) to the Ripple Maker without needing to download anything to their phone. Customers can access it via Facebook Messenger. They simply start a conversation, and the assistant will guide them through the process in a friendly, chat-like flow. You can promote the chatbot in your business by placing signage with a special Messenger Code for your customers to scan and start the interaction.

Q

Is content submitted by customers saved on my Ripple Maker?

A

Content sent by customers through the app or chatbot is automatically deleted ten minutes after it is printed.