Frequently Asked Questions

The Ripple Maker is a beverage-top media printer designed for all foam-topped drinks and some fantastic desserts, like macarons. It prints images on top of foam or cream with plant-based extracts.

The biggest difference is that the Ripple Maker II Pro has a dual pod (cartridge) holder so that you can print multiple colors at once, or switch between colors for different designs. It also has robust 3D sensors that can automatically adjust print sizes for cups of all diameters.

The Ripple Maker is available for purchase online in the United States, Canada, Europe, Japan, Israel or via Ripples Distributors in APAC and in select countries in the Middle East. Fill out our contact form to be connected to your local distributor. 

Installation takes about 15 minutes and includes choosing an optimal location to position your Ripple Maker, connecting to the internet, and printing a test design.

From the moment a design is selected, it takes about 10 seconds to print on a drink. Your barista or bartender do not need to operate the Ripple Maker device while it prints, so the process fits seamlessly into their workflow.

Any drink or dessert that has a stable top layer of foam makes a good canvas for printing Ripples – from lattes and cappuccinos, to milkshakes, beer, cocktails, matcha teas or macarons.

Ripples Pods are cartridges filled with our patented plant-based extracts that are optimized to print on a variety of foams and made from natural ingredients. All pods are safety certified to comply with international regulations.

We currently offer five types of Ripples Pods (cartridges) for the Ripple Maker II, plus two additional kits for the Ripple Maker II Pro.
Available for all drinks printers:

• Coffee Pods for coffee-based drinks, chai lattes, and milkshakes

• Malt Pods for beer and cocktails

• Carrot Pods for all foam-based drinks that print in a light shade of red

• GLOW, which is made with Vitamin B12 and glows green under a blacklight

• Chameleon – pH sensitive extract made from cabbage juice. Shows up purple/blue on milk-based drinks and pink on more acidic cocktails

Kits available exclusively for the Ripple Maker II Pro:

1. Ocean Blend Kit
   Combines one Chameleon Pod with a Plus Pod, which sets the colors so you can have a full magenta/purple/burgundy color spectrum on a single drink (previously Chameleon Plus)
2. Jungle Blend Kit
   Combines one Chameleon Pod with a yellow Sun Pod, which sets the colors so you can have a full green/yellow/purple spectrum on beer and lattes and orange/yellow/purple spectrum on cocktails (**note. Most cocktail recipes are too acidic to show green hues with the Jungle Blend)

Yes. The cartridges are the same size, and take less than a minute to switch out (coffee extract in the morning and red cocktails at night, for example). If you expect to need to switch your cartridges frequently, consider purchasing the Ripple Maker II Pro, which will allow you to place two cartridges side-by-side.

No. Ripples Pods should be kept at regular room temperature, not in a refrigerator.

No. Our extracts are completely free of all common allergens, including: dairy, wheat (gluten), soy, and nuts.

Yes. Ripple Pods are certified kosher. The Malt Pod contains barley and is not kosher for Passover.

• Yes. Ripples Pods are tested, regulated, and certified in accordance with the most relevant and rigorous global food safety standards, including:

• HACCP – Hazard Analysis and Critical Control Points is a systematic preventive approach to food safety from biological, chemical, and physical hazards in production processes that can cause the finished product to be unsafe; HACCP designs measures to reduce these risks to a safe level. Its principles are included in the international standard ISO 22000 FSMS 2011.

• FSSC – Food Safety System Certification demonstrates that a certified company has a robust Food Safety Management System in place that meets the requirements of its customers and consumers.

• ISO 9001:2015 – The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standard

The Advanced Design Plan offers a comprehensive set of features, including unlimited cloud space, full access to our design library (thousands of designs), a customizable WebApp including Frames (For Selfies & Text), and a private QR code. Using the Ripple Maker without a plan limits you to a smaller cloud space and a restricted selection of designs (20 selected royalty free designs).
Learn more about it here.
Purchase online. 

The Advanced Design Plan costs $30 per month, billed annually ($360 per year).

The Ripple Design Library offers a diverse collection of royalty free beautiful designs to suit any occasion. Whether you’re looking for classic greetings, themed categories (like animals or sports), seasonal designs (like Christmas or Valentine’s Day), trending styles, or popular choices, we’ve got you covered. You can also search by location to find designs that resonate with your local audience.

The Advanced Design Plan includes an easy-to-use builder to create your own
personalized customer-facing branded WebApp, including a private QR code for immediate customer engagement. This gives you complete control over the look and feel of your experience.

The Advanced 24/7 Support & Warranty Plan includes premium support and a comprehensive hardware warranty, including advanced machine replacement. The Advanced 24/7 Support Only Plan provides premium support but does not include hardware warranty coverage.

Advanced Support Plans offer round-the-clock support via phone, email, live chat, text messages, and WhatsApp, with a guaranteed response time of 30 minutes or less.

Support & Warranty Plan work?
The hardware warranty covers advanced machine replacement, including shipping costs. This ensures that your Ripple Maker is always up and running in case of any hardware issues.

No, once you have purchased the Advanced 24/7 Support & Warranty Plan, you cannot downgrade to the Support Only Plan.

If you choose the No Plan option, you will receive limited support via email only, with a response time of up to 24 hours. You will also not be eligible for hardware warranty coverage.

If your Ripple Maker malfunctions during the warranty period, we will provide advanced machine replacement, including shipping costs.

No, the warranty is included as part of our Advanced 24/7 Support & Warranty Plan. You can’t purchase the warranty separately.

Yes, you can purchase an additional Support & Warranty Plan to extend your coverage beyond the initial period. Please contact our sales team for more information and pricing.
Important Note: To be eligible for warranty extension, your Ripple Maker must be in good working condition and have been properly maintained according to our guidelines. If your Ripple Maker is experiencing technical issues outside of the warranty period, you can still purchase a repair service.

Direct shipping is available to the United States, Canada, Europe, Asia and Israel.

Depends on your shipment method, it can be as quick as next day

Ground, Economy and Express depending on the shipping country address.

No, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility, as we only charge the transportation fee for your order. Please check with your country’s customs office to determine if there will be additional costs.
This is particularly relevant for customers in UK, Canada, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Turkey, Andorra, Monaco, San Marino, Holy See, Guernsey, Jersey, Isle of Man, Faroe Islands, Gibraltar.