Hospitality & Travel Archives

Hospitality & Travel

stephanie • May 27, 2020

Social Distancing Adds New Touchpoints in the Customer Journey for F&B Businesses

Global lockdown is slowly beginning to lift and we’re all eager to resume enjoying the experience of drinking and eating out. But with social distancing as the new normal, it remains to be seen how these experiences will change. No one is more eager to understand than the cafe, restaurant, and bar businesses themselves as

stephanie • April 30, 2020

Emerging Alcohol Trends That Are Likely to Stay After Covid-19

If you’re struggling to understand the effects of Covid-19 on the alcohol industry – you’re not alone. A big picture snapshot of the current situation is composed of starkly contrasting black and white trends, each telling very different tales. On the one hand, online sales are booming globally as many people are drinking more at

Bars & Restaurants Hospitality & Travel Industry Trends

stephanie • February 16, 2020

6 Fresh Cocktail Trends for 2020 (And 3 That Are Definitely Done)

Lay These Three Trends to Rest in 2019 First things first. Before we get into the cocktail trends that are sweeping 2020 (many of which are layovers from last year) let’s start with what’s out. Last year was a great year for spirits in many ways, and we all had fun with our Aperol Spritzes,

Bars & Restaurants Hospitality & Travel

stephanie9 • October 21, 2019

Innovative Food & Beverage Trends in 2019

Food and beverage forecasting is not a science, and just like in any art form, trends in the foodservice world are constantly shifting to reflect the changing interests and needs of our guests and consumers. Besides being a fun game, keeping up with these trends is important to F&B directors, hotel or restaurant owners, chefs,

Bars & Restaurants Hospitality & Travel

stephanie • July 24, 2019

8 International Beer Trends You Need to Know

For as different as people are all over the world, there are a few things that nearly everyone can agree on: that love is worth fighting for, that family comes first, and that beer is very good. International Beer Day coming up on August 2nd is a celebration of everyone’s favorite malted beverage, and to honor

Bars & Restaurants Hospitality & Travel

stephanie • May 20, 2019

Escaping the Ordinary: The Reinvention of Hotel Guest Experience

Updated January 23, 2020 Today’s travelers (50% will be millennials by 2025) are no longer content with merely visiting a destination and having the same guest experience as everyone else. They increasingly yearn for something unique over more traditional stays. This emerging need represents a huge opportunity for hotels. The Hilton chain has chosen technology

Hospitality & Travel

stephanie • April 23, 2019

Turning great customer experiences into glowing online reviews

Updated January 16, 2020 Every business owner, manager and employee in the hospitality industry knows that online reviews are important. In 2020, this is no great secret, no aha moment waiting to happen. Anyone from the owner of a Courtyard Marriott in a major city to the barista in a local coffee shop knows how

Bars & Restaurants Hospitality & Travel

stephanie • March 1, 2018

Hospitality Trends to Watch

Keeping up with guests’ needs and expectations is a huge and ever-evolving focus point in hospitality. The customer relationship is a critical component to build loyalty and word-of-mouth buzz, and experience is king. These are the key trends and insights we see shaping the hospitality industry right now. Personalization Personalized service is not a new

Hospitality & Travel

stephanie • January 23, 2018

Customer Showcase: An Interview with Jorg Arnold of The Storchen Hotel

The Storchen Hotel in Zurich, Switzerland was one of our very first customers in Europe, and the Barchetta Bar serves Ripples designs to customers every day.

Customer Stories Hospitality & Travel