How does a bakery and deli, which has been open since 1969 in downtown Toronto, capture the attention of their guests on a daily basis?
How does a spot with so many years behind it stay relevant on social media?
Take a walk into Café San Remo and you will be immediately blown away by the size of it. This is huge place, just bursting with every kind of pastry possible from fresh loaves out of the oven by the minute to doughnuts galore. Behind this heaven of bread are three brothers, Nick, Rob and Ed, who pump out cakes and delicacies by the minute, oversized deli sandwiches and the list goes on.
But what really intrigues is how they manage to woo their audience with optimal Instagram content, including Ripples™, creating messages and designs on coffee foam.
The Instastats
37.7k followers (and growing)
Each post averages 1000 likes
Here’s how they do it.
Background Crazy
It’s one thing to have a good quote on your coffee and excellent content, but San Remo Bakery takes the Ripples experience many steps further by focusing on the tagline. They also focus on the background of the photo, making sure that the whole photo tells the story and the details that surround the coffee are significant.
Localize Everything
The content flies at San Remo for one simple reason: it’s local. Everything local creates a sense of community. For instance, leveraging local teams catches people in the mood when their team is ahead and seeing your team in your drink puts you in the spirit. It’s a winning combo.
Celebrate Every Holiday
Finding specific days to motivate: check their feed, and you’ll know what day it is. They cater their content to the day and any special occasions. Every holiday is celebrated! Make it relevant, as each day has its own theme.
Know Thy Audience
San Remo’s social team is made up of mind-readers – well, not really, but they know their audience so well that they can say what they are thinking. There are lots of students in the area, studying for finals, so they have motivational quotes, lots of pop culture, and more.
According to Karin, San Remo’s social media expert, “ I don’t plan in advance. I think about what’s going on in the world and like to make Ripples designs that reflect that. If it’s an ugly day outside, I’ll choose a Ripples image to reflect that. If it’s Friday and felt like a long week, I want a party Is everyone talking about a celebrity lately? Then I go with that! It’s so important to be timely and know what’s going on. Pop culture and knowledge of the world news is vital.”
All in all, San Remo is increasing likes and community with Ripples, because the team gets one very important thing right. They understand their audience and know them well, enabling them to tailor their content directly to them and speaking their language.
Oh, and also because they have the best doughnuts around.
