Customer Success Leader
We are looking for a Customer success leader to join our growing team!
Tech-based, innovative, and fun - Ripple’s beverage-top media is a communication platform that is revolutionizing the consumer drinking experience.
With our dynamic feed of creative content, we help businesses such as Guinness, Hilton, and Google use the tops of drinks to tell stories, promote products, or just to say ‘hi’. Whatever they need to build personal interactions with their audience – one cup at a time.
-Customer Support - Care Center management (Tier1 & 2), Support systems, Training & technical knowledge build up, Partners Support, solve escalations from Tier 2.
-Manage all customer journey activities - from onboarding, ramp up, retention and renewal.
-Work with Operations - communication between care center and sales-ops, machine's deployment, Installed Base data.
-Manage and participate in cross-company projects.
-Travel to support customers
- English as a mother tongue
- 1-3 years Technical support experience – hands on support at customer site / remote, solving escalations
- Strong written and verbal communication skills
- Bachelor’s or Technician diploma in electronics, mechanics, or computers
Preferred Additional Qualifications
- Fluent in languages other than English
- Customer Success experience - Advantage
- Experience in F&B, Hospitality, and Bars industry - Advantage
- Familiarity with multi-disciplinary systems - Advantage
- Experience in Microsoft Excel & BI - Significant advantage